Firstly, please repeat what worked for you the last time we entered lockdown.
24x7 helpdesk support
We will be opening free 24x7 helpdesk support for all of our clients to support users to work from home. You can log a ticket regarding working from home via:
- The Lancom Button on your desktop
- Emailing firstname.lastname@example.org
- Via our portal at https://cloud.lancom.co.nz
- Calling us on +64 09 3778282 - option 2
If you are an essential service, our teams will be able to support you by visiting your site and setting up essential machines and hardware. If you need us to visit, please contact your Customer Success Manager in the first instance. Whilst we visit sites, we will stringently follow the Ministry of Health’s guidelines, to make sure our customers, and employees are safe.
We’re able to provide hardware
If you need new hardware products like laptops or licenses for the likes of Office 365 and VPNs, we can continue to get these couriered to you. Orders must be to solve work from home issues only though.
We’re fortunate to be in the cloud
We’re fortunate to have our systems in the cloud so it will be largely business as usual for our teams.
We are here to help
This is a tough time for everyone, but our teams are here to help you in any way they can. Get in touch by contacting your Customer Success Manager directly or by emailing email@example.com.