Scale SaaS Faster. Delight Users

We provide independent software vendors a dedicated product support service, delighting customers and leaving you free to focus on the core business of software development. Lancom Technology's Product Support unlocks the voice of the user while elevating customer care.

We help SaaS companies scale faster by taking care of their product support via chat, email, tickets and voice calls. Set up your remote team in days, not weeks, and have our product support team deliver a great experience that keeps your users loyal to your product and brand.

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World Class Experience

Set Up Remote Teams In Days

We can be online and supporting your users in days, not weeks, because learning how things work is what we do. Our team quickly masters your product, then delivers a service delighting your SaaS customers.

Product Support Is What We Do

This means we can learn your product faster than any new team member. We’ll be providing users with a great experience in no time, freeing you up to focus on your core business.

Hear Customer Voice

We’ll ensure the voice of your user gets heard loud and clear, enabling you to build a better product. We’ll do this by bridging the gap between the user and your development team and report to you regularly on how you’re tracking.

Retain Customers And Grow

Retain customers as you grow with a great user experience. A user experience that quickly solves the problems impacting the lives of your users.

We Know SaaS Inside Out

We’re in the SaaS game with 30+ years experience using our software development skills to solve tough business problems. Nowadays we export our SaaS solutions worldwide and have 1 million+ end users.

We're Product Support Veterans

We’re seasoned veterans of product support and know what we’re talking about. Our people love a knowledge base, thrive on technical writing and know how to delight users.

Our Approach

Product Deep Dive

First our team does a product deep dive to find out how your product truly works. We watch your demos, learn your onboarding processes, explore your knowledge base, and check your different responsibilities and target response times.

Presentation Time

Next we present all of our findings, recommendations and a detailed plan for you to outsource your product support whilst keeping your SaaS users delighted.

Product Support Go Live

We then go live and move to monthly meetings. We’ll use these meetings to represent the voice of the user, report trends, help prioritise feature requests and agree the content we’ll create.

A Great Experience, Quietly Deliverd

You won’t hear from your new product support team outside of these meetings unless there’s a product issue, freeing you up to focus on your core business whilst we take care of your user experience.

Outsource SaaS Product Support