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How Ontology Turns Business Information Into AI Advantage
Written by Darryl Grauman, November 2025
Is there a way to differentiate when everyone has access to the same tool? That's a relevant question in the context of AI, because one of its distinguishing features is that AI is available to everyone, and adoption statistics indicate that practically everyone is indeed on board. When everyone possesses it, does it not become a commodity?
Not when ontology serves as the foundation for your company's AI strategy. That's because, yes, commoditization allows everyone to use the same tool.
However, ontology alters how the tool works for you.
Data has long been referred to as the ‘new oil’. As a result, many of us have meticulously collected various types of data, often aided and encouraged by the realities of retention laws and practices. Many have asked what we should do with so much data. As a raw resource, it's basically a choice between crude and petrol to fuel our enterprises. Raw data, like a puddle of oil, does not create value.
The breakthrough occurs when data is translated into insight and then into action.
That's where ontology comes in. It's the secret element that turns artificial intelligence clever by putting corporate data assets to use.
What Is Ontology?
Ontology has traditionally been defined as the study of existence; if this seems metaphysical, it is. However, in technology, ontology has a slightly different and more precise definition: a structured framework for describing domain knowledge.
As AI's semantic backbone, it connects objects and concepts through established relationships, organizing data and, eventually, exposing it for effective AI use.
AI becomes far more helpful when data assets are defined alongside consumers, goods, processes, and how these assets are related. Instead of only operating on 'public' data, as Grok, Claude, ChatGPT, and other AIs do, your AI now crunches and contextualizes internal data too.
In practical terms, this translates to a more helpful and useful AI. With ontology, AI knows that 'profit' is more than just a number; it is linked to revenue, cost, and strategic objectives. It understands the distinction between a lead and a prospect, and why it matters to your pipeline.
Why Ontology Is A Differentiator
Our experience with AI demonstrates that organisations face the same challenges: inconsistent outputs, governance issues, and solutions that do not scale. Or, more simply, an inability to use AI effectively to assist your employees with mundane chores they'd prefer not do, such as accessing information or assets, gaining performance insights, or obtaining answers to common questions.
In a whitepaper I wrote earlier this year, my research suggests that some of the advantages you could look forward to include:
- Up to 1.5x sales growth for leaders who lead with AI.
- Intelligent automation reducing regular work by up to 75 percent.
- Joining the 58% of leaders who report measurable ROI from AI efforts.
Sounds good, but how do you plan to join that club?
Leading With Ontology
Lancom Technology's AI strategy is built around ontology. We begin by developing your company's ontology, analyzing and arranging your data repositories ('pointing the AI in the correct direction'), then quickly creating and delivering prototypes showcasing where and how AI can offer value.
Specific areas where we've seen success include healthcare with AI assistance for nurses, financial services agents tackling ‘busy work’, and AI bots improving decision-making by converting data into information.
What's most fascinating about this strategy is that custom AI isn't as large as enterprise data initiatives. Commoditized technology allows for quick wins at minimal costs, emphasizing the importance of the craftsmen over the tool itself.
Ready to Make AI Work for You?
Don’t settle for generic AI. Choose an ontology-based approach that understands your business.
Start your AI journey today with by booking a strategy session with our experts and discover how ontology can turn your information into competitive advantage.
About Darryl Grauman
With over 25 years of expertise in the IT field, Darryl serves as a strategic technology consultant, offering insight and guidance across sales, international expansion, and strategic alliances. As a seasoned IT executive, he has assumed leadership roles in major managed services, cloud and telecommunication providers. Additionally, he has an LLB, BA, Certificate in Business Management, and many technical certifications he applies to drive Lancom Technology forward.
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