With New Zealand moving to COVID-19 Alert Level 3 and then Level 4, we want to update our customers, partners and stakeholders on the services we are delivering
- On Monday, 23 March New Zealand moved up to COVID-19 Alert Level 3 – Restrict
- From 11.59pm on Wednesday, 25 March New Zealand will move up to Level 4 – Eliminate
- This means all non-essential businesses must close
- Workplaces must implement alternative working, with everyone who can working from home
We know that now more than ever, it’s important for people to have confidence in their IT systems, so we wanted to let you know that apart from two exceptions (see below under bad news), Lancom Technology will be open for business. We will also have resource available to prioritise working from home requests, even after hours, to all customers. We want to help as many people to work from home as possible.
The bad news
As our suppliers’ warehouses will be closed, we will not be able to order hardware products such as laptops. However, we can still order licences such as Office 365 and VPN. Unsurprisingly, we won’t be able to visit client sites to setup machines or carry out desk moves.
We’re fortunate to be on the cloud
Our people are able to work remotely and don’t need to physically be in an office. Customers can continue to log support tickets as they always do via the Lancom button, emailing firstname.lastname@example.org, telephoning 09 3778282, or via our portal at https://cloud.lancom.co.nz/.
We’re busy doing what we usually do
We've been incredibly busy over the last few weeks, helping even more clients than usual with their IT needs as they adjust to new ways of working.
But we’re working remotely, which is bound to complicate things a little
Some of our work does depend on human interaction, so while we’re working remotely from each other, it’s possible some processes might be a bit slower here and there. We appreciate you bearing with us in cases where our usual high standards slip.
We are here to help
This is a tough time for everyone but our teams are here to help in any way they can. Get in touch by contacting your Customer Success Manager directly or by emailing email@example.com.
Stay safe and kia kaha