With New Zealand moving to COVID-19 Alert Level 3, we wanted to let you know what this means for our customers, partners and stakeholders.
If you are an essential service, during Alert Level 3 our teams will be able to support you by visiting your site and setting up essential machines and hardware. If you need us to visit, please contact your Customer Success Manager in the first instance.
Whilst we visit sites, we will stringently follow the Ministry of Health’s guidelines, to make sure our customers, and employees are safe. This means our interactions with you will continue to be different for a while longer.
We’re able to provide hardware
If you need new hardware products like laptops or licences for the likes of Office 365 and VPNs, we can continue to get these couriered to you. Orders must be to solve work from home issues only though.
We’re fortunate to be on the cloud
You can continue to log support tickets as you always do via the Lancom Button, emailing firstname.lastname@example.org, telephoning 09 3778282, or via our portal at https://cloud.lancom.co.nz.
We are here to help
This is a tough time for everyone, but our teams are here to help you in any way they can. Get in touch by contacting your Customer Success Manager directly or by emailing email@example.com.