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Keep up to date with the latest in technology trends and business strategy. Learn fresh, practical tips to better your business through leveraging technology.

Written By Priscila Bernardes Sep 27, 2019 4:05:00 PM

efficiency Software Development Business Automation

The 4 pillars of a successful IT project

The fear of having an IT project fail can be a strong deterrent for many, despite the expected business advantages to be gained. 

With the digital transformation well underway, IT projects are what set's many businesses apart of their competitors. Whether it be for internal efficiencies through streamlined business processes, or establishing a desirable point of difference in the customers eye.  

If it's your first time taking on an IT project, or you have been doing this for years, in this article we offer our 4 tried and tested methods for ensuring a successful outcome. 

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Written By Priscila Bernardes Jun 13, 2019 6:07:00 PM

efficiency innovation Digital Transformation

Key areas to focus on to help your business adapt to the digital age.

Digital adoption for business is often talked about as though it is a simple choice of picking a technology, and implementing it within your business. However, for established organisations, it’s not as easy as a flip of a switch, it requires a deeper business change.

Embarking on a business wide change is not a project most people jump into when everything is running smoothly, but it is required if businesses want to stay ahead. To help you get going, we’ve identified the top three areas you should focus on that have the greatest impact in your business’ ability to adopt technology.

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Written By Priscila Bernardes Mar 8, 2019 9:00:00 AM

efficiency Outsourcing IT IT Managed Services

Your IT provider is failing you, here’s why this is NOT OK

Having to go jump through the hoops as an end user recently has caused us to look around and realise most IT providers aren't doing their part in creating stress-free client experiences.

Does this scenario sound familiar?  You have reached out to your IT provider for IT support and 20 minutes later you are not any closer to your solution than before. You've had to provide all of your personal information, including the name of your cat!?, just to get your ticket logged. Hmmm unproductive... and frustrating.

But, what tops the experience off is the way you feel after – the way you have been treated by the engineer when logging your support request has left you feeling untalented and ignorant.

What happened to the notion of technology empowering you, and your business?

To help you paddle your way out of this less than ideal situation, we have broken down the causes, effects and alternative solutions when you suspect your IT provider is failing you.

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Written By Priscila Bernardes Jul 27, 2018 12:15:01 PM

efficiency innovation Business Partnerships

Our philosophy: Leverage through technology for SMC's

On this platform, we speak a lot about facilitating your business growth. From technology to strategies, to productivity hacks to culture – we cover a lot! Today's article is a little different, we want to open the doors to the "backend", and expose our processes, our people, and what we are doing to ensure those who partner with us are getting the best from us.

Being in the business of providing technology solutions to other businesses, we recognise that our clients success is ultimately ours. Our best stories are those told by our customers, not by us. Because of this, we believe that if we double down our focus on helping our clients business’ grow, ultimately, we will grow too.

Curious for a behind the scenes look? Let's get into it!

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Written By Priscila Bernardes Mar 6, 2018 3:52:42 PM

efficiency productivity IT security Digital Transformation

Evolve your franchising business processes for greater productivity

If you are one of the 37,000 franchise units operating in NZ reading this article, you most likely can relate to the fact that your growth opportunities could be limited by lack of systems for your front-line workers to interact your customers, as well as collaborate and communicate internally.  

Whether your people are behind the counter, onsite, in clinics, or on the phone, they are the first to engage with your customers, the first to represent your brand and the first to see your products and services in action. First line workers are the backbone to some of the world’s largest industries, and that is no different in our country. In New Zealand, recent surveys indicate that more than 124,000 people form part of our franchising industry first line.  

As a franchisor or franchisee, you need technology that enables your business and your people: technology that’s affordable on a small-business budget and doesn’t restrict your future growth.  

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Written By Anastasia Ramsay Feb 5, 2018 9:53:29 AM

efficiency Software Development Business Automation

How to come up with awesome business app ideas

You would be right if you thought investing in an app would be a wise decision this year. You can probably name half a dozen apps off the top of your head that have helped to simplify your life, yet you probably have a few tasks in mind of what you wish you had an app for!

The rise of digital transformation has meant that, apps are now a “thing” for businesses too. Companies who realise this opportunity are able to come up with app ideas that help keep them in their consumers’ pockets, streamline business processes, or automate routine processes to save time (and money).

However, coming up with winning business app ideas can be tricky! So, we have compiled a list of six things you should consider before hitting the go button on a new business app:

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Written By Priscila Bernardes Dec 14, 2017 10:35:17 AM

efficiency IT security

5 reasons to consider an IT management change

Insanity is defined as doing the same thing over and over and expecting different results. This is never truer than when dealing with IT processes that just aren’t working; insanity is never closer than at times when your company’s standard operating procedures for IT isn’t having the desired effect. But when you’ve tried everything twice (and double checked it’s not a PEBCAK issue), it may be time you changed your IT management processes. To guide you through this, we have highlighted the 5 indicators that an IT performance review is needed and a change should be implemented – for the better.

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Written By Priscila Bernardes Oct 10, 2017 9:00:00 AM

efficiency productivity Business Automation

If data is the new oil, then it is time to tap that well


Data reporting hasn’t worked well for many companies because of the way it is approached. A business person without technical skills wants information to make a decision related to an app, a marketing campaign or a spending decision.

The information is stored in a database and they don’t have the skills to access it. They ask the developer for help. This means translating what they want to know into questions, which the developer must interpret and then code queries to the database. Eventually, a database report is produced – but the non-technical person is often presented with too much data, which they must then interpret based on their original need for information.

There is too much interpretation and translation going on. It quickly gets confusing, misunderstandings are inevitable and value is either obfuscated or missed altogether. Not to mention the frustration of waiting for something which might not meet requirements when it is finally delivered.


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Written By Priscila Bernardes Aug 1, 2017 9:00:00 AM

efficiency innovation productivity

Should you break up with your IT partner? 6 signs that your IT relationship is unfixable

Relationships in all facets of our lives require work, including professional ones. However, recognising and breaking off professional relationships, such as those with your IT support, is not as easy. 

Experience tells us that, often, companies will only realise that their IT relationship should have ended long after it is beyond repair, leading to unproductive downtime, additional costs, and overall staff unhappiness. 

Our advice? Don't grin and bear it for 3-5 years until you can raise the idea and find a new IT provider, as the cost will only amplify.  

The reality is: it is hard to break up with an IT provider, but it is ok to admit that the relationship isn't working for your business. The good news? It has never been easier to find and IT provider that can take your business to the next level! 

So, if you are finding yourself on the fence, this post is likely to be the wakeup call you have been waiting for. We have compiled the top 6 signs that show that it is time to say good bye, and these are:

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Written By Priscila Bernardes Jun 7, 2017 8:29:11 AM

efficiency Office 365 Cloud Computing

All you need to know about Microsoft Flow

It’s not brand-brand new, having been launched late in 2016, but Microsoft Flow is a rather unsung hero in the Microsoft pantheon. It’s a hero nonetheless, though, because it can transform the way you work.

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