It is surely one of the enduring surprises of the information and communications technology industry that, despite the never-ending hype which comes from the ‘latest greatest’, an enormous number of companies are still running applications and hardware which could quite easily form part of a Te Papa exhibition.Read More
Having to go jump through the hoops as an end user recently has caused us to look around and realise most IT providers aren't doing their part in creating stress-free client experiences.
Does this scenario sound familiar? You have reached out to your IT provider for IT support and 20 minutes later you are not any closer to your solution than before. You've had to provide all of your personal information, including the name of your cat!?, just to get your ticket logged. Hmmm unproductive... and frustrating.
But, what tops the experience off is the way you feel after – the way you have been treated by the engineer when logging your support request has left you feeling untalented and ignorant.
What happened to the notion of technology empowering you, and your business?
To help you paddle your way out of this less than ideal situation, we have broken down the causes, effects and alternative solutions when you suspect your IT provider is failing you.Read More
In the good old days, software development involved the ‘arms-length’ interaction of business analysts, IT operations, programmers and testers. But the thing about the good old days is this: they weren’t all that good. Software routinely took ages to produce and then didn’t work very well. That, fundamentally, is what has given rise to the emergence of the new way of developing software called DevOps.
The word itself provides a very good clue into what it is. A contraction of Development and Operations, DevOps pulls together all the disciplines required to produce functional software. DevOps is about multidisciplinary teams working closely together, which is quite distinct from the tried, tested, and not-so-great idea of functionally separated organisations.
It is with great pleasure that we announce that Waruna Kirimetiyawa has been appointed to the position of Group CEO of the Lancom Group of companies. With growth on the company agenda, Waruna is expected to substantially accelerate new customer and partner acquisition for DeskDirector in our international markets, while plans for Lancom include the imminent opening of new offices in Melbourne, Australia.Read More
A year after Lancom earned Amazon Web Services Advanced Consulting Partner Status, our technical director Imran Sadiq has become one of only six people in New Zealand to be named an ‘AWS Cloud Warrior’.
‘Cloud Warrior’ is the informal name given to recipients of the Amazon Web Services Partner Network (APN) APN Ambassador status. APN ambassadors are technical experts passionate about contributing their technical knowledge to the community through public speaking engagements and digital content. An APN ambassador possesses deep expertise in the AWS platform, AWS certifications and is an active employee of an APN consulting partner.Read More
2018 has been a BIG year for Lancom. As we wind down for the holidays, we look back at the year we had and share with you some of the highlights from the past months.Read More
With every release, the opportunities Microsoft’s Office 365 offers business to leverage technology gets strong and stronger. However, with all these great capabilities on offer, it can be a bit of a mind boggle trying to keep up – we get into a routine with the way we work, and sometimes changing that can be hard.
So, for those of you who are on Office 365, or those curious as to the nitty gritty details of the opportunities within the ecosystem, here’s our take on the top 5 business changing features you need to be utilising.Read More
There’s so much said about the cloud that it can quickly become a little confusing as to just exactly what it is, and what it isn’t. As a result, there are more than a few misconceptions and myths about it. Check out these top 6 misapprehensions about the cloud which should help you get the most from online services, while simultaneously reducing any risks.Read More
Cost savings tends to be a primary justification for moving into the cloud and for good reason: it generally (but not always) does mean reduced capital expenditure. However, there is a lot more to it; because cost savings are generally only a ‘once off’, too, it is the other benefits which have to be longer-lasting in order to deliver ongoing value.
More important than cost, by far, is that a shift to cloud computing should be accompanied by an appropriate business strategy. Cloud can, in fact, be a catalyst for further improvement.
Use the savings wisely
Use that ‘once off’ saving when shifting to the cloud to invest in other improvements. Upgraded to Office 365 rather than an on-premise capital investment? Use the leftover cash to invest in skills training to take advantage of the new applications in the suite (Flow, Teams, Power BI, OneNote, Sway, SharePoint).
By taking this approach, you’re able to leverage cloud computing to facilitate broader strategic goals; in this case, improving employee performance and convenience. Those Office applications, once you get to know them, are quite awesome in how they can transform the way people work.
Growing up in Whangarei, Aaron moved to Auckland to study Digital Design at AUT focusing on Motion Capture and Game Design. After joining the design industry, Aaron found himself loving the creative side of the role however it didn't quench his thirst for problem solving.
Fast forward a few years later, Aaron is Lancom's Service Desk Manager, after shining as a Graduate Systems Engineer and Helpdesk Leader. We sat down with Aaron to understand more about him, and his recommendations for those seeking a management position in the technology sector.Read More