In this episode of Lancom TV we sit down with our Help Desk Team Leader, Aaron, to discuss a topic relevant to every business: how to onboard new staff members more effectively.
Click play and learn how you can create the most efficient on-boarding process, in 3 minutes.
Hi, guys. Welcome back. We are here today with Aaron. Hi, Aaron, how are you?
Very good, thanks.
Aaron is our help desk lead, and he's here today to talk to us about something that's of interest of everyone watching us, which is about onboarding new staff into your organization. Now, Aaron does a lot of those things for us and for our clients, and he's an expert. So, I thought I would pick his brain on the top three things that you as a manager, or as an organization, should be considering when you are bringing a new staff member to your department, to your organization.
Aaron, there's probably a million things we can talk about, right? But we'll keep it short and sweet today. So, if I just fire through with you, what would be the number one thing that people should be considering when they have someone coming onboard?
So, the sooner we know, the better. So, getting the information in on time with as much notice as possible.
And then that information also being accurate. So, mistakes made on the back end can easily be avoided by filling in the information correctly the first time.
That's right. And there is a huge chance that whoever you are working with in terms of your IT provider, they will have a ticketing system. And a tip for us is to try and sort of formalize that process and have a form of some kind that goes through every single step, and questions that you would probably need to enter, so you're not having to remember on the fly, isn't it? There are so many moving parts. So, number one was about just providing the right information and giving enough notice. Tip on that, do you need... often how long do you need in terms of notice? Are we talking about 10 days, are we talking about an hour, just to give our audience some perspective into that?
You can always work by exception. As long as possible is always beneficial. If you only get the one day notice if it is an urgent hire, then you can give one day's notice. But as soon as you know, you should let your IT know.
Awesome. Let's move on to number two. So, what would that be? So, I've got their details right. I know who's starting by when. What's next?
So, you just need to make sure they have something to work on, is probably the next one...
...to put in place.
A computer, right, of some kind.
So, making sure you have their computer ready, or their laptop ready if they're a remote user, because coming in on your first day, not having something to actually log into, that can make your first week difficult.
Absolutely. What a bad experience. All right, we're moving on to topic three now. Last one, Aaron.
Last one would be training material, so making sure you've either put aside some time with the human resource, or have some online training available for their first day, so they can get straight in to be helpful for the company as soon as possible.
So, if they're using a particular type of software or a tool that you require them to master for their job, make sure that on week one they come in and they actually take time to understand what that is.
Awesome. Top three tips done and dusted. So guys, now you know what the three things are that you should be looking for when onboarding a new staff. Don't forget, technology plays a massive part in our lives, and onboarding your staff properly the first time will probably mean that they will come on day one and have an amazing experience. Thank you so much for helping us with that, Aaron.
I really appreciated chatting to you. And I will see you guys again. Bye for now.