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Lancom TV
Recent Work
4. Technology
This section evaluates the performance of your IT support resources.
Cloud
No knowledge of what the cloud can do for the business
Currently investigating cloud technologies but nothing implemented
Some use of cloud resources already in place or being planned
Appropriate use of cloud resources where there is a business benefit
Security
No defined process to secure data or resources
Basic security systems in place, but no means of detecting internal or external breaches
Some documentation policies in place, no ownership of enforcement or updating
Well documented and enforced security policies encompassing both physical and intellectual property. An owner in place to enforce and update the processes
Document management
Unstructured and unplanned document storage system, difficult to find documents. Poor or no data backups
Structured and logical location to store data. Backup system difficult to use and unreliable
Well documented and planned file system with search functionality. Staff have full knowledge of how to find information. Reasonable backup system in place
Best in class' document management system with versioning, collaboration and integrated workflows. Fully recoverable backup system
Managing change
Uncontrolled change process, no oversight of changes
Ad-Hoc change process in place, but no central management
Centrally managed change control process, communication can be improved
Formal and centrally managed changed process with 2 way communication to all stakeholders
Agility/refresh cycle
Ad-Hoc purchase of new equipment, no budgeting. Only replacing when broken
Basic planning and budget in place for hardware replacement when required. Prefer to sweat assets where possible
Planning in place for proactive hardware refreshes or cloud migration, no budget to improve processes through technology or staff training
Agreed refresh cycles with budgets and cash flow forecasts . Budget allocation for process improvement and staff training
