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3. Management
This section evaluates your view of technology as either cost-centre, or business enabler. It considers how well you plan for and implement new technology and how much technology risk you are carrying.
Business Continuity
Unknown risk profile
IT risk assessment performed
Business Continuity plan completed, not in use
BCP complete with regular testing and ongoing reviews
Technology adoption
No defined strategy around technology adoption
Laggards or late adopters, no standardisation
Early adopters, tech standards agreed and published but not adhered to
Early adopters or innovators, tech standards implemented and constantly reviewed
Planning and budgeting
No separate IT budget
IT operational expenditure only budgeted for
Both operational and capex expenditure budgets created annually
Capex and opex budgets with 3-year cash flow projection
IT strategy
None, IT is seen as a cost
Informal IT strategy, not documented
Formal IT strategy in place but no trigger for reviews
Strategy document updated annually with progress reviewed quarterly
Business Intelligence
No or limited reporting of critical company performance metrics
Manual reporting with data manipulated in Excel
Automated reporting with structured review meetings
Live dashboards drawing data from multiple systems
