---
title: Process
description: Wondering where your IT is at? Get a full benchmark rating of your IT in just a few minutes with Lancom's calculator. IT Support Auckland .
---

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## 2. Process

## This section provides an indication of the maturity of your business processes, their documentation and whether or not you are leveraging process automation to improve productivity.

Process documentation

 Process documentation non-existent  Paper-based, incomplete or inconsistent  Electronic, integrated  Culture of continual updating of processes using best-in-class electronic tool

Process improvement

 No tracking of process compliance  Process breaches identified but no improvement mechanism  Continual measurement with process review meetings  Measurement, closed feedback loop, improvement embedded in culture

Process automation

 No opportunities identified for process improvement  Automation opportunties identified but not implemented  Basic process automation  Continuous automation identification and implementation cycle

Sales automation

 No sales automation  Simple automation like electronic proposal sign-off  Auto proposal generation with electronic sign-off  Automated lead tracking, quote demand and proposal generation and electronic sign-off

Business Apps

 No opportunities for business apps  Apps identified but not deployed or isolated use  Apps included as part of company tech standards and deployed company wide  Apps deployed and integrated with line of business applications

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